Responsibilities:
- Respond to customer inquiries within the specified response time of 2 seconds to 16 seconds.
- Respond to customer inquiries promptly via phone, email, or live chat, ensuring excellent service delivery.
- Address customer concerns, complaints, and escalations with professionalism and empathy.
- Provide accurate information about products, services, and company policies to customers.
- Assist customers in placing orders, processing returns, and tracking shipments. [E-commerce]
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
- Maintain accurate customer records and update databases with relevant information.
- Identify opportunities to upsell or cross-sell products or services based on customer needs.
- Stay up-to-date with product knowledge and industry trends to better assist customers.
- Participate in training programs and attend team meetings to enhance your skills and knowledge.
- Follow established procedures and guidelines to ensure consistent service quality.
- Collaborate with internal teams, such as Sales, Designer, Media and Installer team, to address customer inquiries, resolve issues, and provide timely updates to customers
Requirements:
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle customer inquiries and complaints with patience and empathy.
- Detail-oriented with excellent organizational skills.
- Proficient computer skills and experience using customer service software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Positive attitude and a customer-centric approach.
- Willingness to learn and adapt to changing customer needs and industry trends.
- Prior customer service experience is preferred.
- High school diploma or equivalent qualification.
Job Types: Full-time, Contract, Fresh graduate
Contract length: 6 months
Salary: RM1,800.00 - RM2,500.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Kota Damansara: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
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